Reception Ambassador
Key Responsibilities:
Reception Duties
- Welcome and greet visitors, patients, and whānau with warmth and professionalism.
- Answering phone calls and transferring the calls to the appropriate department/staff member.
- Provide basic information about hospice services, facility locations, and general visitor guidance.
- Manage incoming and outgoing mail and courier deliveries.
- Maintain tidy, organised, and welcoming reception and waiting areas.
- Assist with photocopying, scanning, and printing as required.
- Notify relevant staff when visitors arrive.
- Assist visitors and contractors with the sign-in process.
Why we need you?
Tōtara Hospice’s vision is to honour living and dignify dying. We achieve this by providing leading-edge hospice palliative care services to eligible individuals living with life-limiting illnesses, along with their families, caregivers, and communities across South and South-East Auckland. All our services are delivered at no direct cost to the user.
To continue this important work, we rely heavily on the support of our volunteers.
As a Volunteer Receptionist Ambassador, you will help create a safe, welcoming, and calm environment, ensuring every person who visits or contacts Tōtara Hospice feels valued, respected, and supported.
What benefits do you get?
- Opportunity to work within a friendly and supportive team.
- Meet new people and build connections with a diverse community.
- Volunteer recognition to show how much you are valued.
- Valuable work experience to enhance your CV.
- Most importantly, the satisfaction of making hospice happen and giving back to the community.
Tōtara Hospice does not conscientiously object to anyone exercising their rights under the End-of-Life Choice Act (effective November 7, 2021). Our focus remains on meeting the needs of our patients and whānau, and we respect and support those who choose this option.
We also offer free on-site parking, a wonderful on-site café (Aroha Eatery), and our unique boutique store, The 2nd Edition.
We look forward to hearing from you.
Skills and Attributes:
- Strong administration and communication skills, ideally with experience in a reception environment.
- Confident in handling phone calls.
- Excellent written and spoken English communication skills.
- Warm, friendly, and approachable manner.
- Ability to manage sensitive and confidential information.
- Comfortable interacting with people who may be experiencing grief or distress.
- Basic computer skills (email, Microsoft Office, phone systems).
A Ministry of Justice background check is required for this role.
Shifts available Wednesday, Thursday or Friday - choose 1 shift per week between 9:30am and 2pm (2-4 hour shift)
Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.
Administration