Reception and duty support

The reception desk at Domain House is the welcoming, open front door for our families and visitors arriving at Domain House, their home-away-from-home.

As the first point of contact for everyone arriving or telephoning in, the role of the receptionist is an important and crucial one. A friendly face and a smile works wonders for whanau who often arrived tired and stressed after checking their child into hospital.

Our family coordinators and duty manager are sometimes busy with families or called away to deal with situations so it is essential we have someone present to provide a warm and welcoming environment, to assist them to support our families.

Duties include: Be an ambassador for RMHC New Zealand and ensure all families and visitors have a positive experience during their time at Domain House, be first point of contact, welcoming all families and visitors to the House with a smile and friendly greeting, ensuring everyone signs in, connect with all families when they enter and exit the House in a positive manner, direct families or visitors to the waiting area should they need to see a staff member, answer the phone, transfer calls, or take messages to pass on, allocate tickets to local attractions (e.g. Zoo, Museum etc) and book out DVDs, games and keys, manage visitor car park spaces ,assist staff members to support our families with their needs e.g. sourcing linen, equipment or toiletries and delivering to their rooms, keeping the reception area tidy.

Ronald McDonald House Auckland is a ‘home away from home’ for families from all over New Zealand whose children require specialist medical treatment at Starship Hospital which isn’t available at their local hospital.

As a Front of House volunteer, your role is vital to the overall operation of the House. Having a friendly face at the front desk is imperative to making families and visitors feel welcome. It is important to create a warm and homely environment in our House as soon as people walk in the door.

REQUIRED SHIFT
Fortnightly Saturday morning 9am-1.30pm

PRIMARY OBJECTIVES
• To provide a first point of contact for all House enquiries and visitors, including telephone enquiries.
• To provide support and assistance to House families and some administrative support to the family support team and operations

KEY RESPONSIBILITIES
• Provide reception duties in person, via email, and by phone in a warm and welcoming manner
• Accurately record and deliver messages
• Assist families with general queries and at times when comfort and support is required
• Provide assistance to program providers and volunteers as required
• Looking after the lending library for games, DVDs etc.
• Booking couriers and taxis
• Photocopying and filing
• Taking bookings for trips or events

We are looking for volunteers who are willing to commit to a regular shift for at least a 6 month period.

A Police background check is required for this role.

We are currently requiring volunteers to fill a fortnightly reception slot at our Domain House (Parking available!)

Getting started:
The first step is to express your interest by applying directly to the organisation. You will then be able to find out more about the role and how to proceed.

Ref: 5328

Administration