Wednesday Evening Reception -Ronald McDonlad House

The reception desk at is the welcoming, open front door for our families and visitors arriving at our Houses, their home-away-from-home. As the first point of contact for everyone arriving or telephoning in, the role of the receptionist is an important and crucial one. A friendly face and a smile works wonders for whanau who often arrived tired and stressed after checking their child into hospital. Our family coordinators and duty manager are sometimes busy with families or called away to deal with situations so it is essential we have someone present to provide a warm and welcoming environment, to assist them to support our families. Duties include: Be an ambassador for RMHC New Zealand and ensure all families and visitors have a positive experience during their time at Domain House, be first point of contact, welcoming all families and visitors to the House with a smile and friendly greeting, ensuring everyone signs in, connect with all families when they enter and exit the House in a positive manner, direct families or visitors to the waiting area should they need to see a staff member, answer the phone, transfer calls, or take messages to pass on, allocate tickets to local attractions (e.g. Zoo, Museum etc) and book out DVDs, games and keys, manage visitor car park spaces ,assist staff members to support our families with their needs e.g. sourcing linen, equipment or toiletries and delivering to their rooms, keeping the reception area tidy.

Requirements:

We require volunteers with a positive attitude and great communication skills. You will also have a friendly face and a ready smile to greet everyone arriving at the House. The ability to prioritise tasks is a must, along with a caring and supportive nature. If you’re someone who is willing to roll up their sleeves and lend a hand, can cope in a busy environment and keep calm, then this is the perfect role for you.

A Police background check is required for this role.

Time commitment:

We are currently requiring volunteers to fill a fortnightly Monday evening slot at our Grafton Mews House.

The evening reception shift is from 5pm-8pm

Getting started:
The first step is to express your interest by applying directly to the organisation. You will then be able to find out more about the role and how to proceed.

Ref: 5327


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