Customer Service Ambassador
Our Ambassadors come with life experience and the ability to speak with confidence to visitors and travellers at the Airport, Domestic and International terminals providing information and giving directions as needed. Each ambassador is assigned a Help Desk and will move from desk to desk each hour. Each desk will field a variety questions dependant on where they are located. Check-in: advising passengers where to check-in for their flight; Arrivals: where to go for taxi, bus etc, passengers may have left items on the aircraft or at the other terminal, or their bag was not available on the carousel. It's about helping people and pointing them in the right direction
Our aim is to provide a memorable experience to each and every guest in 'our house' for the short period of time we have to make that all important impression. Each shift has a Team Co-ordinator who roves throughout the terminal ensuring that breaks are taken and that each ambassador is safe on leaving. Briefings are held at the beginning of the shift to advise what is happening or what is available for passengers.
Must have high standard of customer service experience and communication skills. Have the ability and confidence to give clear, concise directions. Have patience and understanding for non-English speaking visitors. Deal with difficult or distraught customers in a manner that aligns with the Ambassadors Programme policy. Training will be provided and an on-line manual is available at each Help Desk.
As the Airport is a secure area both a Police and Ministry of Justice check is required to access areas that are not open to the public.
Volunteers work on rostered shifts that are 4.5 hours each. Ideally 2 shifts per week on the days selected Mon-Sun (inclusive). Shifts and time are by mutual agreement. The airport is open 7 days per week and shifts can be 05:00-09:30, or 10:30-15:00 or 14:30-19:00 (based on the 24 hour clock). There will be 30 minutes for briefing and 30 minutes lunch break during the shift.
Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.
Information & Advice
Note: The Volunteering Auckland offices will be closed from 21 December until 14 January. You are welcome to apply for volunteer roles during this time, however we will be unable to respond until after the holiday period. In the meantime, please see our Holiday Volunteering article.
