Refugee Support Volunteer

As a Refugee Support Volunteer with New Zealand Red Cross, you will complete a comprehensive training course and get placed in a team to work with newly arrived refugee families or individuals for their first 3-6 months in Aotearoa/New Zealand.

You will be supported by Red Cross staff throughout your placement and assist with tasks including: Linking with Work & Income, schools, ESOL courses, and local GPs, orientating to the local community, providing ongoing social support, and alerting concerns to professional staff.

Our Refugee Support Volunteers do an extraordinary job and are a core part of the services we offer to former refugees. This role is sometimes challenging but highly rewarding, and many of our RSVs enjoy the work so much that they return for multiple placements with different families.


Volunteers need to have their own vehicle, and a restricted or full licence (latter preferred). Volunteers will be asked to work with former refugees living in South Auckland, and occasionally West or Central Auckland, so we are not currently accepting applications from people based in North Auckland. Applicants will also need to provide proof of Covid-19 vaccination before their placement begins.

A Police background check is required for this role.

Time commitment:

The role suits those with at least one day (8 hours), or two half days (4 + 4 hours) available per week. Ideally, volunteers will have some weekday time available, however we also welcome volunteers who are only available during the weekend.

The first 3-4 weeks of a placement are the busiest, so please be aware of this when applying. However, you would work in a team of 2-5 people to spread the workload.

Training takes approximately 18 hours in total - six weekday evenings delivered over six weeks (Thursdays 6:00-9:00pm). These trainings will either take place at our Manukau office (Lambie Drive), our Grafton venue (Khyber Pass), or online (alert level depending).

Some additional meetings also occur during placements, usually in the evening at our Manukau office.

The minimum period of commitment to the role (following training) is 3 months, but we are excited to hear from those interested in an ongoing commitment to the role.

Getting started:
The first step is to express your interest by applying directly to the organisation. You will then be able to find out more about the role and how to proceed.

Ref: 3971

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